Alive within the very heart of Hatton garden, Flawless Fine Jewellery have always
been committed to:
Quality : Every journey taken, we guarantee that every piece are check in depth.
Value : Competitive prices.
Customer Service : We strive to meet your highest expectations when we work
together. Not just in finding your perfect stone but in the experience of purchasing
your perfect stone.
Flawless Fine Jewellery is a London-based Jeweller specialising in bespoke
engagement rings, wedding rings and eternity rings since 2011, we have
exquisitely crafted modern to contemporary jewellery for thousands of our customers
Our team together have over 20 years of experience in jewellery design and
manufacturing. Thanks to our worldwide connections with diamond, gemstone and
precious metals suppliers, we are able to offer the highest possible quality and
genuine value for money for our customers.
From inquiry to sale, we have been giving complete knowledge and understanding to
all our customers, so that they get complete satisfaction from manufacturing process
to selection of diamonds.
We are specialist in certified to non-certified, supplying at most competitive prices in
the UK. Customers can now experience the traditional pride, personal service,
excellent value and stunning quality of our products.
We believe that high-quality bespoke jewellery to traditional jewellery is a luxury that
should be accessible by everyone - we are guided by this belief
The following terms do not affect your
statutory rights. If you have any queries regarding any of our terms and conditions
please contact Customer Care on 020 8127 0860 , or email@example.com .uk
prior to placing your order.
Every effort is made to ensure that the prices shown in the flawlessfinejewelry
Collection catalogue, and on this site, are accurate at the time you place your
order. All prices are shown in sterling pounds and are inclusive of VAT and
postage and packing charges. If ordering from outside the EU or from the Channel
Islands, VAT will automatically be deducted. If an error is found, we will
inform you as soon as possible and offer you the option of reconfirming your
order at the correct price, or cancelling your order.
Gift vouchers are only redeemable by post or telephone. Gift vouchers may not be
exchanged for cash. If the sum of the items purchased exceeds the value of the
gift voucher, the balance of the order must be paid by credit/debit card or by
cheque. If the sum of the goods purchased is less than the value of the gift
voucher, any balance will remain as a credit on your account and may then be
redeemed against future orders.
If you have to return items purchased using gift vouchers, the value of the items
returned will be credited to your flawlessfinejewelry account and
will be redeemed against future orders. Gift vouchers are valid for a period of
12 months from the date of issue.
flawlessfinejewelry will take all reasonable precautions to ensure
that details relating to you, your order & payment are kept secure in
accordance with the requirements. Unless flawlessfinejewelry is
negligent in exercising these responsibilities then
flawlessfinejewelry shall not be held liable for unauthorized
access to information supplied by you. Where you supply data relating to other
individuals, you will be deemed to have obtained their agreement to this
information being released to us.
The content contained within the pages of this site, including photographs,
images, logos, written text and other materials, is the copyright trademark, or
registered trademark of flawlessfinejewelry or their content and
technology providers. All rights reserved.
Customers are granted permission by us to copy, print or download extracts of
material on this site, providing that this is for the purpose of placing an
order with us, or other non-commercial personal use. Any other use of materials
on this site without prior written consent from flawlessfinejewelry
is strictly prohibited.
If you haven’t submitted an order, you may clear the items in your shopping
basket at any time by clicking on the remove button next to the relevant product
image in your shopping bag. If you have placed an order but then wish to change
or cancel it, please contact us as soon as you can, as orders move rapidly
through to our workshop and dispatch team. We will try our best to make any
changes but we cannot guarantee that we will be able to do so as the order may
already have been dispatched. In such cases, you may have to wait until you
receive the order and then follow the normal Returns procedures. We have a
30-day No Quibble Returns policy.
Once we've heard from you that you wish to cancel an order, any sum debited to us
from your credit or debit card will be re-credited to that credit or debit card
account as soon as possible and in any event within 30 days of your order only
once the goods in question are returned by you and received by us in the
condition they were in when delivered to you. If you do not return the goods
delivered to you, in the way detailed above, we shall be entitled to deduct the
direct costs of recovering the goods from the amount to be credited to you. You
will be liable to any charges incurred when returning the goods to flawlessfinejewelry
unless the return is as a result of an error on our side.
ORDER CANCELLATION BY US:
We have insufficient stock to deliver the goods you have ordered;
One or more of the items you ordered was listed at an incorrect price due to a
typographical error or an error in the pricing information received by us from
If we do cancel your order we will notify you by email or by telephone, and will
re-credit to your account any sum deducted by us from your credit card as soon
as possible but in any event within 30 days of your order. We will not be
obliged to offer any additional compensation for disappointment suffered.
We reserve the right to change the Conditions from time to time, and your
continued use of the Website (or any part thereof) following such change shall
be deemed to be your acceptance of such change. It is your responsibility to
check regularly to determine whether the Conditions have been changed. If you do
not agree to any change to the Conditions then you must immediately stop using
site constitutes your acceptance and agreement to the terms contained in this Privacy
not enter the site.
Our company values you as a customer and respects
your privacy. We do not share or sell your information to any third parties. We
strive to make every visit to our site-whether on a computer, tablet or mobile
device-convenient and secure. When you provide information on this web site, such as
a credit card number, that information is protected by Secure Sockets Layer (SSL)
WHAT INFORMATION WE COLLECT
Types of Information We Collect:
Billing and Shipping
Information on how
you are using the site
We Collect Information When:
You interact with the
site through your computer, tablet or mobile phone You request
information, make a purchase, return or exchange.
An account is created
on the site.
You connect with
customer service via email or on social media platforms.
You use a social
media platform like Facebook or YouTube.
You request to
receive emails or our newsletter.
You participate in a
contest or sweepstakes.
You respond to one of
You share comments or
HOW AND WHY WE COLLECT INFORMATION
We may use tracking pixels/web beacons, cookies and or
other technologies to receive and store certain types of information. This
information includes Internet Protocol (IP) addresses, browser information,
Internet Service Provider (ISP), operating system, date/time stamp and click
stream data. This information helps us customize your website experience and
make our marketing messages more relevant. It also allows us to provide
features such as storage of items in your cart between visits. This includes
our content presented on other websites or mobile applications. In order to
provide the best customer experience possible, we also use this information
for reporting and analysis purposes, such as how you are shopping our
website, performance of our marketing efforts, and your response to those
Third Party Cookies
We allow third-party companies to collect anonymous
information when you visit the site and to use that information to serve ads
for our products or services or for products or services of other companies
when you visit the site or other websites. These companies may use anonymous
information (e.g., navigational, non-personally identifiable information,
click stream information, browser type, time and date, subject of
advertisements clicked or scrolled over, etc.) during your visits to the
site and other websites in order to provide advertisements about our goods
and services likely to be of interest to you. These parties may use a cookie
or a third party web beacon, or other technologies, to collect this
User Experience Information
In order to improve customer online shopping
experience, help with fraud identification, and to assist our customer care
representatives in resolving issues customers may experience in completing
online purchases, we use tools to monitor certain user experience
information, including, but not limited to, login information, IP address,
data regarding pages visited, specific actions taken on pages visited (e.g.,
information entered during checkout process), and browser information.
Information from Other Sources
We may also obtain information from companies that can
enhance our existing customer information to improve the accuracy and add to
the information we have about our customers (e.g., adding address
information). This may improve our ability to contact you and improve the
relevancy of our marketing by providing better product recommendations or
special offers that we think will interest you.
Any information you submit in a public forum (e.g., a
blog, chat room, or social network) can be read, collected, or used by us
and other participants, and could be used to personalize your experience.
You are responsible for the information you choose to submit in these
HOW WE USE THE INFORMATION WE COLLECT
Product and Service Fulfillment
Fulfill and manage
purchases, orders, payments, returns/exchanges, or requests for
information, or to otherwise serve you.
Provide any requested
mobile coupons, newsletters, receipt messages, e-mails, and mobile
effectiveness of the site, mobile experience, and marketing efforts.
Conduct research and
analysis, including focus groups and surveys.
business activities as needed, or as described elsewhere in this
To prevent fraudulent
transactions, monitor against theft and otherwise protect our
customers and our business.
To assist law
enforcement and respond to subpoenas.
If you have any questions, please do not hesitate to contact us at 020 8127 0860 or email us on
1When did FLAWLESSFINEJEWLERY JEWELRY
begin selling diamonds?
We have been in Diamond trading and Jewellery manufacturing business since 2011.
2Do you design and
create your own jewelry?
From choosing the precious stone to CAD designing our mounts, we design our own jewellery,
manufacturing them all in hatton garden on the bases of trends and popularity.
3Do you have a
physical store I can visit?
Yes indeed! We also happily accept appointments for viewing and purchasing in our showroom
situated in London, in the middle of Hatton Garden. If you have specific items you would like to
view, we always recommend making an appointment in advance so we can ensure we have your
desired items available and ready to view.
4How are your prices
Aside from being jewellery designers, we are proud and honoured to be direct partners of large
and established manufacturers and suppliers that supply to many retailers in the UK and around
the world. Providing best competitive prices for the diamond jewellery. We ensure that we offer
our customers the best possible prices.
5When did FLAWLESSFINEJEWLERY
DIAMONDS Jewelry begin selling diamonds?
We have been in Diamond trading and Jewellery
manufacturing business since 3 generations, flawlessfinejewelry.com
incorporated in UK since 2005.
QUESTIONS ABOUT PRODUCTS
1Are all your diamonds
Yes- all of our diamonds are 100% natural
2Is your jewelry gold
plated or solid gold?
No, we do not sell any plated jewelry. All our jewelry is casted in solid 9k gold, 18k gold, or
platinum. With the exception of two tone rings and girdling which consist of mixing and
3Should I purchase
gold or platinum?
This is a question we deal with on a daily basis; ultimately the choice is yours. Visit our education
page and see the 'Metal' section for more detailed information.
4What should I do if
the ring I ordered is not the right finger size?
We recommend you check for the correct finger size before placing an order, but don’t worry if
you order the wrong size- just send/bring the ring back to us and we will size it with the correct
finger size one time with a polish for free. We do not recommend having the merchandise resized
elsewhere, as they can damage the ring and doing so will void all warranties.
QUESTIONS ABOUT MAKING A PURCHASE
1What payment methods
do you accept?
We accept Visa, MasterCard, Maestro, American
Express, Checks (call to request), Money Order (call to request), and
Bank Transfers (call to request).
2Can I place an order
over the phone?
Yes. Please ensure you have the Product ID for the
item you're interested in and all the required specifications when
placing a phone order by calling 020 8127 0860
3Can I pay a deposit
and reserve an item?
Yes, please contact our office at 020 8127 0860
and speak with a customer service representative for more detailed
information on our policy.
4Can I pay with two
different credit cards?
Yes, please contact our office at 020 8127 0860
and speak with a customer service representative for more detailed
information on our policy.
5Are your prices
online the same in-store?
Yes. Where the item is like for like, and has the
same diamond specifications, the prices will be the same.
6Are all the designs
online available to view in-store?
No, we attempt to stock as much of our catalog as
possible. However it is not possible for us to stock every item in all
its variations. To avoid disappointment, we recommend booking an
appointment before visiting our showroom.
7How often do your
This varies; our prices are updated periodically
according to fluctuations in the precious metals and diamond market.
QUESTIONS ABOUT SHIPPING
1How long would my
order take to receive?
We have wide range of jewellery for ready to ship
and some of our jewelry is made to order and may require several days of
production time. Please note that the estimated ship date is listed on
the item detail page. Please consider production time when you are
purchasing gifts that are time sensitive.
2Will you inform me
when my order is shipped?
Yes, we will notify you via email with the shipping
& tracking details. The email will be sent to the email address you
provide when placing the order.
3Will my order be
insured during delivery?
Yes, all our shipments are fully insured while in
transit to you.
4What if I need my
order by a specific date?
If you need to receive your order by a specific
date, please contact our office at 020 8127 0860 and speak with a
customer service representative.
5Can I have my order
shipped on a specific date?
Yes, please contact our office at 020 8127 0860
and speak with a customer service representative.
6Can I pickup my order
Yes, however this must be scheduled ahead of time.
You will not be able to collect an order from us by visiting the store
without prior arrangement.
7Can I change my
No, due to our fraud detection system we ask all
our customers to have orders shipped to their billing address. If you
are unable to receive an order at your billing address please contact
our office at 020 8127 0860 and speak with a customer service
8Do you ship
Yes, we ship internationally via UPS Worldwide
Express and FedEx International Priority, Royal mail International.
Orders once placed on this website will be subject to acceptance in according to
terms and conditions. Any Quotation shall be deemed to be an offer by the Seller
to sell Goods pursuant to the Conditions. Once order is placed, the
acknowledgment email will be sent to customer confirming the order of the
customer. Dispatch or delivery of any Goods by the Seller to the Buyer has been
effected such event or events shall be deemed conclusive evidence of the Buyer's
acceptance of the Conditions.
We do not provide direct access to the details of your purchase on this website.
You should keep the email with you for your records. Once orders are placed ,
the customer can check the details of the orders in their My Account Page Once
an order is placed , we check the debit/credit card details and stock
availability and then process the payment .Goods are subject to availability ,
If we are unable to provide your goods, we will inform you as soon as possible,
We can either make a brand new one for you or refund you for full amount you
have paid for.
Price and Payments
The price of the goods will be Inclusive of VAT The price for any goods is
seller’s current list price. The price you pay is the display price of the
website. We make sure that all prices are correct, error do occur sometimes, if
there is error in price of the good you have ordered, we will inform you and
give you option of reconfirming the correct price or cancel the order. If we
cannot contact you , we will consider it as Order Cancelled. And you will
receive the full refund.
The seller can change their price as per their own choice, as they strictly
depends upon fluctuation of currency and price of goods We accept Visa,
MasterCard, Maestro, American Express, Checks (call to request), Money Order
(call to request), and Bank Transfers (call to request). Finance option also
All of our orders come with delivery with the
Royal Mail service. Please note that orders outside the UK may incur
an additional delivery charge. All of our parcels require a
signature at the delivery address and are fully insured up until the
point that they are signed for. If your item has not been signed
for, it will be returned to your local sorting office, which you can
collect with some form of identification.
2How long does my
We have wide range of jewellery for ready to
ship and some of our jewelry is made to order and may require
several days of production time. Please note that the estimated ship
date is listed on the item detail page. Please consider production
time when you are purchasing gifts that are time sensitive.
3Can I have my
item sooner than this?
In many cases we can meet shorter urgent
deadlines, please just contact us and ask about the specific item
you want to order.
4How is the item
All our items are delivered to customer
internationally usually by FEDEX or Royal Mail. All the products
will be delivered to customer by Royal Mail Signed for delivery in
uk . Risk and loss of products is passed to buyer once product is
delivered. Orders can be collected by hand, directly from us, with
an appropriate proof of Identity such as passport, driving license,
etc. Return address is listed as "Buy Fine Diamonds" for insurance
purposes. The actual jewellery is contained in a luxurious gift box
with protective outer packaging.
5Can you ship to
Yes we can ship to an alternative delivery
address, but we will need some additional forms of identification
and proof of address if the payment was made by a debit or credit
6Can I collect my
Orders can be collected from our London
showroom, as long as this has been agreed with the sales team (see
contact us). The person collecting must be the person who paid for
the goods and must be able to prove their identity.
730 Day Return
If you’re not happy with your product for any
reason, you can return your jewellery within 30 days of your order’s
delivery date for a full refund. Keep in mind that we cannot accept
any jewellery that is bespoke or engraved, anything that has been
already resized. Any items returned must still be unworn in pristine
condition in order for your return to be processed. Any jewellery
sent back to us will be subject to assessment before any refunds can
be processed. Once your jewellery has passed our quality checks,
we will contact you via phone or email and process your refund
within 10 working days. Please note that any refunds on a finance
application may take longer than 10 working days
How to Return Your
Let us know that you would like to return an order by providing
us with your order number and by sending us an email to
firstname.lastname@example.org. Please write a small covering
your package letting us know the reason for your return. This
will help process your return faster.
If you are sending your ring back to us for a one-time free
resizing, please write clearly what size you would like us to
adjust your ring to.
Please use the original packaging to send your jewellery back to
us, or a similarly sized package for security purposes, using
Special sign for delivery and insure it for full amount to send
your item to our address:
Flawless Fine Jewelry
109 Hatton Garden, EC1N8LY, London, United Kingdom.
Drop off & Collection
If it’s easier, you can personally drop off your ring at our
London showroom in Hatton Garden.
Simply book a appointment by visiting our booking page here.
You’ll be notified when your jewellery is ready and you’ll need
to book a collection slot with us. Please note that any drop
offs and collection will require proof of ID for security
Flawless Fine Jewelry offers a service that covers several vantage points, There is
always at least one requirement the purchaser knows, be it price, or type of
diamond. Based on this parameter, he can show you the availability on the world
market. Every diamond is unique and the perfect match for every occasion and
person is somewhere.
Diamond advisory services
Advice does not mean a sales offer; it does mean that if you want to buy, just
define your needs and flawlessfinejewelry will give you the best available
possibilities, so you can make the wisest decision at your own pace. Whether one
single gem, two matching identical diamonds or many carats of a particular
grade, He will present options that you did not consider, it is all part of a
diamond facility we offer. Even if you have already been offered or seen a stone
that is a possibility for your needs, He can confirm its properties. His advice
or consultation service is completely detached from his sales department and
entirely without bias.
At Flawless Fine Jewelry we operate
the VAT Retail Export Scheme allowing overseas visitors to be refunded VAT on all goods.
VAT Refunds for are for
International Travellers Leaving the UK
If you are visiting the UK from a country outside of the EU you may be entitled
for a VAT refund from goods purchased on flawlessfinejewelry. If you are an
visitor to the UK, to qualify for a full VAT refund you must:
1. Live outside of the European Union
2. Be leaving the United Kingdom within three months of the invoice date
3. When you leave the UK you must show the customs office the set jewellery along
with the receipt and a completed VAT refund document, which must be stamped and
signed by customs officer at the point of departure from the UK.
If you live in the UK and are planning to leave the EU for at least 12 month, you
may be entitled to obtain a VAT refund from set jewellery (not loose gems)
purchased at Flawless Fine Jewelry.
To qualify you must:
1. Leave the UK to a country outside of the EC with the set jewellery purchased
at flawlessfinejewelry in the third month after the month the jewellery was
2. Stay outside the EC for at least 12 months
3. Show customs officials at departure from the EU the set jewellery purchased at
flawlessfinejewelry with the receipt and a completed VAT refund document which
must be stamped and signed by customs.
To obtain a VAT refund at flawlessfinejewelry we will provide you with a VAT 407
from. You will need to fill in the form when the purchase is made providing
evidence you are eligible for a VAT refund – usually a passport. View the notes
and requirements on HMRC website with this link VAT 407 form
For questions or
comments, please fill in the details below and we will respond within 24 hours.
Please fill in
the details below and one of our experts at 77 Diamonds will call you back.
To request a
consultation with one of our experts in our London or Manchester showrooms, please fill out the
Speak with our Expert Advisors
Please fill in the details below and one of our experts at 77 Diamonds will call you back.
Arrange a Showroom Consultation
To request a consultation with one of our experts in our London or Manchester showrooms, please fill out the
Email Us Your Enquiries
For questions or comments, please fill in the details below and we will respond within 24 hours.
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
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