Policies & Terms of Use
- Terms & Conditions
- Privacy Policy
- Delivery & Returns
- Manufacturer’s Warranty
- Cookies Policy
- Tax and Duty
- Giveaways- T&C
Terms & Conditions
About Flawless Fine Jewellery’s Terms and Conditions
Flawless Fine Jewellery Ltd will be referred to as “Flawless Fine Jewellery”, “us” or “we” throughout these terms and conditions, and linked pages. Users of this website will be referred to as “you” or the “user”.
This website (www.flawlessfinejewelry.com) belongs to Flawless Fine Jewellery Ltd. Flawless Fine Jewellery Ltd is a registered company with the registration number is 09792153, located at 107, Hatton Garden, London, EC1N 8LY, United Kingdom.
By using this website, you agree to the following terms and conditions. You should read and acknowledge the following terms and conditions before using or interacting with this website. At our own discretion, Flawless Fine Jewellery holds the right to change or update these terms and conditions, and any other related policy, therefore you should check these pages each time you visit this website. Any changes made will have immediate effect, and your continuance to use this website will constitute your agreement to such changes. If you do not agree to Flawless Fine Jewellery’s terms and conditions, or related policies, please do not proceed to use this website.
Queries regarding the use of this site, or of any other nature relating to Flawless Fine Jewellery, should be emailed to admin@flawlessfinejewelry.com
Change of Terms
Flawless Fine Jewellery may, at its sole discretion, revise or add new terms to these Conditions from time to time without notice to you. Such revisions and additions shall be deemed effective immediately upon notice, which Flawless Fine Jewellery may give by any means, including, without limitation, by posting the revised Conditions on the Flawless Fine Jewellery Site. You are responsible for reviewing the Flawless Fine Jewellery Site for any modifications to these Conditions that may affect your rights or obligations. Any change or modification will be effective immediately upon posting of the revisions on the Site. Any access or use by you of the Flawless Fine Jewellery Site after changes to these Conditions will constitute your acceptance of the revised terms. If you do not agree to the amended terms, you must stop using the Site.
Use of www.flawlessfinejewelry.com
1.1. As outlined, your use of this site is your agreement to these terms and conditions.
1.1.2. These terms and conditions, as well as your use of this website, are according to and governed by UK law. Any legal action arising from the misconduct of these terms and conditions or otherwise will be filed in UK courts. By using this website, you consent to the exclusive jurisdiction of UK courts over any legal proceeding, legal action or law suit arising from use of this website or Flawless Fine Jewellery’s terms and conditions.
1.1.3. Flawless Fine Jewellery will not, under any circumstance, be liable for any indirect, consequential or incidental damage of any kind.
1.2. Flawless Fine Jewellery is the owner and licensee of:
- Intellectual Property including (but not limited to) the Flawless Fine Jewellery logo, designs, text, copy, graphics, original photographs and so on, known as “materials”
- Trademarks
1.2.1. Credit is given to materials originating from other sources when applicable.
1.2.2. Users are granted access to our site materials, which (unless otherwise stated) can be electronically copied or printed, when use is strictly personal and non-commercial.
1.3. As per the Digital Millennium Copyright Act (DMCA) and other applicable UK law, Flawless Fine Jewellery has the right to terminate sessions or bar users at our sole discretion, when users infringe the outlined terms, conditions and policies.
1.4. Content and information on this website may be sourced from third parties. To the fullest extent permitted by UK law, Flawless Fine Jewellery will not be held liable for third party information, which may include inaccuracies or errors. See 3.2.1. for more information on third party content including (but not limited to) pricing.
1.4.1. Links to third party websites or contact details should be opened with caution, and at your own risk. Although Flawless Fine Jewellery feels the third parties we work with or mention are usually trustworthy, we cannot control, monitor or ensure the safeness of third party websites, content, links, information or other products of third parties. We accept no liability for damages caused by such third party links or information.
1.5. Please see our Cookies Policy. This website uses cookies to store information regarding user browsing preferences. We use such information to increase usability and improve user experience. By allowing cookies to be used, you consent to us and our associated third parties storing the following information:
- Navigating of and actions taken on this website
- Browser type
- IP address
- Selections you make
Ordering, Payment and VAT
2.1. Any order placed with Flawless Fine Jewellery, including via the website, over the telephone or in person, is subject to your acceptance of and compliance with these terms and conditions. Flawless Fine Jewellery reserve the right to reject an order.
2.2. Flawless Fine Jewellery accept payment via the following methods, and are able to reject payments that do not comply with the following list:
- Debit and Credit cards
- MasterCard and Maestro
- AMEX
- Bank transfer
- Cash payments
- PayPal
- Stripe
- Finance
- Others
2.3. Flawless Fine Jewellery do not have the facilities to offer payment plans. At your time of order, a minimum deposit of 50% will be taken from you. This is subject to change. We expect you to pay the complete and full amount upon collecting your order. Please contact sales@flawlessfinejewelry.com or your point of contact with queries if you feel your circumstance may be different.
2.4. All prices displayed on our website, displayed in-store or quoted to you Include Value Added Tax (VAT). Following changes to the Retails Export Scheme at the start of 2021, customers will no longer be able to reclaim the VAT added to their jewellery upon leaving the country.
2.5 For Items ordered from outside the UK and then shipped outside the UK we dont not charge UK VAT on those items. They will be subject to Tax and Duty of the country it is being shipped to. This will need to be paid by the customer to the courier company when it enters the countries customs.
Order Approval and cancellation
Receipt of an order confirmation message from Flawless Fine Jewellery only confirms that your order request has been received. Customer orders are not accepted by Flawless Fine Jewellery until the time they have been processed and approved at our headquarters. Flawless Fine Jewellery is not obligated to complete a customer order, and reserves the right to cancel products or services to any customer for any reason at any time. The customer’s sole remedy in such cases will be the full refund of any funds that we have collected in reference to the canceled products and/or services.
Pricing
3.1. We aim to keep any information on this website as accurate as possible, but will not be held accountable for errors, typographical error, human error or error due to technical issues. In the event pricing information is incorrect or outdated, we reserve the right to change and correct such prices. In such instances, we will not honour sales based on the incorrect pricing.
3.1.2. In some instances, Flawless Fine Jewellery will include information from third parties on this website. We are not responsible for the accuracy, reliability, trustworthiness or any other factor of this information. This information may include (but is not limited to) pricing. To the fullest extent permitted by UK law, Flawless Fine Jewellery will not be held liable for third party content or information.
3.2. Flawless Fine Jewellery reserves the right to change our pricing without prior notice. Changes made to pricing will have immediate effect, unless otherwise stated. This will not affect previous purchases or prices already agreed. In some instances, however, prices may differ from quotations due fluctuating markets and subsequent costs. In such an event, you will be informed by your point of contact at Flawless Fine Jewellery.
3.3. Any price reductions will be made at the sole discretion of Flawless Fine Jewellery and Flawless Fine Jewellery’s sales staff. As we already offer a high value for money on our products, price reductions are unlikely. Occasionally, Flawless Fine Jewellery may hold certain promotions or competitions, particularly for returning customers. Please look out for these on our website.
Delivery of goods & Bespoke Orders
4.1. For bespoke orders of Fine Jewellery, Engagement and Wedding rings and any other bespoke creation there is a lead time of 6-14 weeks depending on the order and the time of the year. During festive and holiday periods and the weeks leading up to them the lead time can increase and there may be delays on orders. The bespoke process also usually includes CAD renders which can take upto 2 weeks for the first version. Any subsequent changes requested on the CAD renders can take 1-2 weeks. So this can make the creation time of a bespoke ring take longer.
4.1.1 Although we make every attempt to deliver goods both in-store or via post, within the estimated timeframe, there is a possibility unforeseen circumstances may delay delivery of goods. Flawless Fine Jewellery does not warrant or guarantee the delivery date and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of a delayed delivery.
4.1.2 Once an order is ready you have up to 90 days to clear any balance remaining on the order and then collect it or have it posted to you. If the order remains with us for more than 90 days from when the order is ready unless specifically agreed upon in writing to sales@flawlessfinejewelry.com with us and the total balance of the order is cleared, the order will be put into stock and sold to cover our expenses in creating your order. From that point on your order will no longer be your property and you will not be eligible for any compensation for your order.
4.1.3 Once an order is placed and a deposit or full payment has been made, either online or in-store, your order will be put into production unless you contact us in writing via email to sales@flawlessfinejewelry.com to let us know to put your order on hold or to cancel it. If your order is made ready, the above mentioned condition in 4.1.2 will become applicable.
4.2 All our orders are crafted by hand using top quality craftsmen to ensure the highest quality product. We try to ensure each item we create for our customer is exactly to the specification of customers order. But since each item is handcrafted there is a slight margin for difference.
4.2.1 Upon collection if a customer finds an obvious error in their item as per their order, which is outside of the slight margin for error, Flawless Fine Jewellery will do its best to rectify this error as soon as it can without any additional cost to the customer. Depending on what error needs to be fixed the lead time may vary. The sales person will inform you of this.
4.2.2 Flawless Fine Jewellery is in no way obliged or liable to offer any damages, discount or refund for any bespoke orders that have been delayed or need to be amended due to an error in manufacturing.
4.3 On occasions when customers cannot pick up their order in person, a delivery service is available. We send orders via Royal Mail Special Delivery Guaranteed (Next Day Service) and FedEx Priority Service, both tracked and signed for, for proof of delivery. Please be aware you may be required to send proof of identity before shipment and will be required to sign for your delivery. It is therefore important that you are available to receive the delivery in person or should specify an alternative arrangement. Please contact us on sales@flawlessfinejewelry.com to discuss delivery services in more detail.
4.3.1 For your protection, Flawless Fine Jewellery always:
- Insures and registers all items for their full value.
- Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. box addresses.
International shipments can be processed online. Customs processes and import duties are the responsibility of the customer; please check with your local customs office for information. Contact us with any international shipping questions.
Flawless Fine Jewellery is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. Shipping fees are non-refundable. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date. On the rare occasion that your order is tampered with or lost during shipment, you must report this to Flawless Fine Jewellery within 7 days of receiving your tracking number.
For insurance reasons we cannot reroute packages after they have shipped from Flawless Fine Jewellery .
If you have any questions about our shipping procedures, please call us at +44 7518021455
4.3.2 Upon receiving your item either in-store or via post, you become the sole owner of the item, and the item is held at your own risk. We are not liable for loss, damage or destruction once received by you. See our Insurance advice outlined in our Manufacturer’s Warranty.
4.3.3 The packaging we use for deliveries is discreet, and we do not write phrases such as ‘Flawless Fine Jewellery’ or ‘jewellers’, for security and discretion purposes. We ask that, in the event of returning an order by post, you do not write phrases on the packaging that could indicate the value of the contents. Instead, the package should be addressed to your point of contact (not ‘Flawless Fine Jewellery’), followed by our store address. You can find out more information in our Returns Policy section.
4.3.4 If based in the UK, Flawless Fine Jewellery pays for postage of your order to your address but does not cover the cost to post the order back to us unless the product is found to have a manufacturing flaw. This also included for resizing, returns or alterations that you may want for your order.
4.3.5 For international postages there is a fee charged to a customer for this. All postages back to Flawless for any reason including resizing, returns or alterations are at the expense of the customer. Also any customs duty fees that may become applicable on the postage is also the expense of the customer.
Bespoke
A bespoke order is any jewellery or ring order that is custom made as per the design requested by the customer. If the design does not exist on Flawless Fine Jewellery’s website at the time the order was placed it would be considered a bespoke order. Existing designs that are on our website that have been modified in any way on request by the customer is also considered a bespoke order.
Any order with a diamond or coloured gemstone, whether purchased loose to later be set in a ring or piece of jewellery or set in a ring or piece of jewellery that is 2.00 carats or larger if earth mined/natural or 5.00 carats or larger if lab grown will be considered as a bespoke order as well. If a diamond is a fancy colour diamond that is earth mined/natural and 0.20 carat or larger in size or a lab grown if it is 1.00 carat or larger in size, whether purchased loose to later be set in a ring or piece of jewellery or set in a ring or piece of jewellery will also be considered a bespoke order.
Any ring that has been engraved by customer request would be considered a bespoke order.
Any eternity ring or wedding ring made to order for a customer or an eternity ring or wedding ring in stock that has been sized to their finger size would be considered a bespoke order.
Any wedding band made to order as per your request would be considered a bespoke order.
Any wedding or eternity ring ordered from the website is also considered a bespoke order and not returnable.
Resizing
5.1 All sizes and measurements of the rings and pieces of jewellery are approximate. However, we try to ensure that the sizes and measurements are correct. If you do not know your ring size, please select “Unknown” as your ring size during the ordering process, and we will manufacture the ring in a standard ring size (between K and L). As soon as you receive the ring and are able to determine the correct size, you can return it to us for a free resizing. This does not apply to bespoke rings.
5.1.1 Most of our rings can be made smaller/larger free of charge within 120 days of purchase. This does not apply to bespoke rings. In order to resize your ring, you need to return the ring to us within 120 days after receiving it. Some rings can be resized, others have to be produced anew from scratch. If a ring has be sized up or down more than 3 to 4 sizes it may have to be produced anew and this would not be covered by our free resize. The cost would be determined by our sales team. In the case of bespoke rings, a resizing is at our discretion. Resizing a ring can take upto 14 working days.
5.1.2 All our resizing is done by hand and resizing a ring carries a small risk of the ring being damaged during the resizing process. Though we do our best to rectify any issues that come during the resizing process, in some cases the damage done during the resizing of a ring would not be able to be fixed and in that case the ring would need to be remade.
We cannot guarantee against unforeseen issues/damages that a ring may incur during resizing of a ring and so do not take any responsibly for sentimental loss if a ring needs to be remade due to any damage incurred during the resizing of it.
5.1.3 If you have any engraving done on your ring this will likely be damaged during the resizing process. If you want the ring to be re engraved this would be chargeable.
Also the government hallmark on the ring may be damaged during a resizing. If you want the ring to be re hallmarked this is also chargeable.
To find out more about this and the charges associated with them please email us at sales@flawlessfinejewelry.com or call/whatsapp us at +44 7518 021455.
5.1.4 Any postage back to us and then postage back to the customer for resize is at the customers expense.
5.1.5 The terms for resizing outside the aforementioned 120 days depend on the item(s) selected and are as follows:
Engagement Rings:
For plain band or non-diamond or non-gemstone set ring, a resizing of two sizes smaller or larger than the original size is possible for a fee. If the resizing exceeds two sizes from the original size ordered, the ring may require to be made from scratch for which corresponding costs will apply. The price will be confirmed after consulting our sales team.
Diamond-set or gemstone-set engagement rings (including bespoke rings) must be assessed in order to ensure whether they can be resized, or whether they need to be remade for which costs will apply. This will be confirmed after consulting our sales team at sales@flawlessfinejewelry.com or at +44 7518 021455.
Eternity Rings:
Full eternity rings – Due to the nature of the setting, these rings cannot be resized. If the size needs to be changed a new ring would need to be made and charges for this would be applicable. Please contact our sales team to discuss alternative options for your ring.
Half eternity rings – Due to the type of setting, all rings must first be examined to see whether a resizing is possible or whether a ring has to be created anew. The price will be confirmed after the assessment. Please contact our sales team at sales@flawlessfinejewelry.com or at +44 7518 021455.
Wedding Rings:
Simple wedding rings can be resized for a fee that is payable after an assessment (except for rings with a special surface and engraving). Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting allows a resizing.
Cocktail Rings:
Due to the nature of the individual designs, please contact our sales team at sales@flawlessfinejewelry.com or at +44 7518 021455 to find out if a resizing is possible.
Bespoke rings:
Bespoke rings can be resized free of charge within 60 days of collection/receipt, provided that a resizing of the respective ring and its design and specifications is possible. Upon receiving your request, we will check whether a resizing is possible and discuss it with you. The resizing may result in additional costs that shall be borne by you. This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.
Returns/Exchange/Refunds
Online orders
30 day returns from date of receiving item. Certain items are excluded from this such as Eternity or Wedding rings. Please note once item is ready we will contact you to either send to your address or for you to pick it up. The 30 day returns policy starts from that date. If you dont collect item or tell us to hold off on sending item it will cut into the 30 days you have to return the item.
Online orders that have special requests for quick turnaround or a bespoke change will be understood to be a bespoke order.
For loose diamonds or gemstones the return time is 14 days from date of the stone being available and us contacting you to tell you it is ready for in-store pickup or postage.
If a customer has returned a ring they ordered as per the 30 day return policy and a new ring design or some change to the current ring design is requested and a new ring is made for the same customer this ring will not covered by the return policy. This ring will not be returnable, exchangeable or refundable.
In-store/Stock Mount/Bespoke/Quick Turn Around Orders
We do not offer any returns on an in-store or virtual purchase in which we are using a ring or jewellery mount that is ready or almost ready in/for store stock. The same is applicable for a bespoke order or an order which is a quick turnaround. A quick turnaround would be an order requested to be ready in less than 6 weeks. You can speak to the sales person about a potential exchange of your order for something of equal or greater value. There will be charges involved to restock the item that were incurred during the production of the item.
We try our best to retain most of the value of any bespoke item made by us that your are looking to exchange but if you are looking to change the bespoke ring setting for a different one then most of the times the current setting may need to be scrapped. Whatever the scrap value of that setting is would go toward the new setting. Discuss with your sales associate for further details.
If you get CAD Renders made for your order and you cancel your order, £300 would be non refundable to cover the charges to make these. If you also get a Resin Mould made then that would be another £200 that would be non refundable. That amount is per CAD design and Resin Mould. Each additional design and or mould you make would be an additional no refundable charge. CAD renders can take upto 2 weeks for the first version. Any subsequent changes requested on the CAD renders can take 1-2 weeks.
We do not offer any refunds on orders made In-store with quick turn around or Bespoke orders. Exchanges are also at the discretion of management and on a case by case basis.
Discount coupons or codes cannot be used on In-store stock mounts, bespoke orders or quick turnaround orders.
Production
All our orders are crafted by hand using top quality craftsmen to ensure the highest quality product. We try to ensure each item we create for our customer is exactly to the specification of customers order. But since each item is handcrafted there is a slight margin for difference.
Ring crafting is a delicate process that takes time and care. We make our rings in London using local craftsmen and are hand set the entire process to make a ring usually takes 6-14 weeks depending on the final design that a customer selects.
Any ring requested to be made in less than 6 weeks would be considered a quick turnaround order and will be considered a bespoke order unless otherwise agreed in writing with the sales person.
The due date that we state on an invoice is one that we work towards but as our rings are handcrafted there can be unforeseen complications and delays in the production process which means we do not have the ring ready by the due date. This only happens in rare cases but at the same time this is a delicate process which cannot be rushed if we are to maintain the quality of the product.
We are not responsible for any financial or other losses a customer may incur due to not getting a ring by a certain date.
Submissions
You acknowledge and agree that any content you provide Flawless Fine Jewellery, including but not limited to questions, comments, suggestions, ideas or any other information will be deemed non-confidential and shall become the sole property of Flawless Fine Jewellery. Flawless Fine Jewellery will, therefore, own exclusive rights, including all intellectual property rights to this content, thus entitling the company to the unrestricted use and dissemination of these materials for any commercial purpose without any acknowledgement or compensation to you.
Marketing
Flawless Fine Jewellery may photograph and/or film any piece of jewellery that is manufactured by us for use as marketing material on social media platforms, websites, youtube or other online platforms. If you do not want your particular piece of jewellery to be used by us for marketing please let us know at the time you purchase the item with us.
Data Protection and Information Supplied by You
In the course of its business, Flawless Fine Jewellery needs to gather and use certain information about individuals. This will include clients, suppliers and other business contacts, and employees and prospective employees, as well as other people that we have a relationship with, may need to contact, or with whom we need to deal.
Our Privacy Policy describes how this personal data is collected, processed, transferred, handled and stored in order to meet the requirements of data protection law, in particular the General Data Protection Regulation (GDPR). We recognise that, not only must we comply with the principles of fair processing of personal data, we must also be able to demonstrate that we have done so. The procedures and principles set out below must be followed at all times by the Firm, its employees and all those within its scope as set out below.
Contacting Flawless Fine Jewellery
Should you wish to discuss any topics within these terms and conditions, or have any other queries regarding Flawless Fine Jewellery, please email sales@flawlessfinejewelry.com or call us at +44 75180 21455.
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