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Polices & Terms of Use

Terms & Conditions

About Flawless Fine Jewellery’s Terms and Conditions

Flawless Fine Jewellery Ltd will be referred to as “Flawless Fine Jewellery”, “us” or “we” throughout these terms and conditions, and linked pages. Users of this website will be referred to as “you” or the “user”.

This website (www.flawlessfinejewelry.com) belongs to Flawless Fine Jewellery Ltd. Flawless Fine Jewellery Ltd is a registered company with the registration number is 09792153, located at 109, Hatton Garden, London, EC1N 8LY, United Kingdom.

By using this website, you agree to the following terms and conditions. You should read and acknowledge the following terms and conditions before using or interacting with this website. At our own discretion, Flawless Fine Jewellery holds the right to change or update these terms and conditions, and any other related policy, therefore you should check these pages each time you visit this website. Any changes made will have immediate effect, and your continuance to use this website will constitute your agreement to such changes. If you do not agree to Flawless Fine Jewellery’s terms and conditions, or related policies, please do not proceed to use this website.

Queries regarding the use of this site, or of any other nature relating to Flawless Fine Jewellery, should be emailed to admin@flawlessfinejewelry.com

  1. Use of www.flawlessfinejewelry.com

1.1. As outlined, your use of this site is your agreement to these terms and conditions.

1.1.2. These terms and conditions, as well as your use of this website, are according to and governed by UK law. Any legal action arising from the misconduct of these terms and conditions or otherwise will be filed in UK courts. By using this website, you consent to the exclusive jurisdiction of UK courts over any legal proceeding, legal action or law suit arising from use of this website or Flawless Fine Jewellery’s terms and conditions.

1.1.3. Flawless Fine Jewellery will not, under any circumstance, be liable for any indirect, consequential or incidental damage of any kind.

1.2. Flawless Fine Jewellery is the owner and licensee of:

  • Intellectual Property including (but not limited to) the Flawless Fine Jewellery logo, designs, text, copy, graphics, original photographs and so on, known as “materials”
  • Trademarks

1.2.1. Credit is given to materials originating from other sources when applicable.

1.2.2. Users are granted access to our site materials, which (unless otherwise stated) can be electronically copied or printed, when use is strictly personal and non-commercial.

1.3. As per the Digital Millennium Copyright Act (DMCA) and other applicable UK law, Flawless Fine Jewellery has the right to terminate sessions or bar users at our sole discretion, when users infringe the outlined terms, conditions and policies.

1.4. Content and information on this website may be sourced from third parties. To the fullest extent permitted by UK law, Flawless Fine Jewellery will not be held liable for third party information, which may include inaccuracies or errors. See 3.2.1. for more information on third party content including (but not limited to) pricing.

1.4.1. Links to third party websites or contact details should be opened with caution, and at your own risk. Although Flawless Fine Jewellery feels the third parties we work with or mention are usually trustworthy, we cannot control, monitor or ensure the safeness of third party websites, content, links, information or other products of third parties. We accept no liability for damages caused by such third party links or information.

1.5. Please see our Cookies Policy. This website uses cookies to store information regarding user browsing preferences. We use such information to increase usability and improve user experience. By allowing cookies to be used, you consent to us and our associated third parties storing the following information:

  • Navigating of and actions taken on this website
  • Browser type
  • IP address
  • Selections you make
  1. Ordering, Payment and VAT

2.1. Any order placed with Flawless Fine Jewellery, including via the website, over the telephone or in person, is subject to your acceptance of and compliance with these terms and conditions. Flawless Fine Jewellery reserve the right to reject an order.

2.2. Flawless Fine Jewellery accept payment via the following methods, and are able to reject payments that do not comply with the following list:

  • VIA debit and credit cards
  • MasterCard and Maestro
  • AMEX
  • Bank transfer
  • Cash payments

2.3. Flawless Fine Jewellery do not have the facilities to offer payment plans. At your time of order, a minimum deposit of 25% will be taken from you. This is subject to change. We expect you to pay the complete and full amount upon collecting your order. Please contact sales@flawlessfinejewelry.com or your point of contact with queries if you feel your circumstance may be different.

2.4. All prices displayed on our website, displayed in-store or quoted to you include Value Added Tax (VAT). Purchases made within the European Union and then exported outside of the European Union are exempt from VAT, and can therefore be reimbursed as per the UK VAT Retail Export Scheme. When purchases are made in-store, we are able to supply the appropriate form. The completion of this form and its correct use is your own responsibility.

2.5. In some instances, customers living outside of the European Union will not be able to reclaim UK VAT on purchases made when visiting. Products exempt from VAT refunds include (but are not limited to) unmounted gemstones and bullion. Please check your purchase is qualifiable before attempting to reclaim VAT. You can check here.

2.5. 1. For your VAT to be refunded by Flawless Fine Jewellery, you must ensure your VAT refund form has been stamped at the VAT refund desk appropriately. The form should then be returned to Flawless Fine Jewellery for us to process the refund. Please check out the VAT 407 notes online for any additional information on it. Please note that VAT refunds are only possible if you leave the UK within 3 months of the purchase. If you fail to do so we will be unable to assist you with the VAT refund.

2.5.3. Refunds will be issued via your original method of payment.

  1. Pricing

3.1. We aim to keep any information on this website as accurate as possible, but will not be held accountable for errors, typographical error, human error or error due to technical issues. In the event pricing information is incorrect or outdated, we reserve the right to change and correct such prices. In such instances, we will not honour sales based on the incorrect pricing.

3.1.2. In some instances, Flawless Fine Jewellery will include information from third parties on this website. We are not responsible for the accuracy, reliability, trustworthiness or any other factor of this information. This information may include (but is not limited to) pricing. To the fullest extent permitted by UK law, Flawless Fine Jewellery will not be held liable for third party content or information.

3.2. Flawless Fine Jewellery reserves the right to change our pricing without prior notice. Changes made to pricing will have immediate effect, unless otherwise stated. This will not affect previous purchases or prices already agreed. In some instances, however, prices may differ from quotations due fluctuating markets and subsequent costs. In such an event, you will be informed by your point of contact at Flawless Fine Jewellery.

3.3. Any price reductions will be made at the sole discretion of Flawless Fine Jewellery and Flawless Fine Jewellery’s sales staff. As we already offer a high value for money on our products, price reductions are unlikely. Occasionally, Flawless Fine Jewellery may hold certain promotions or competitions, particularly for returning customers. Please look out for these on our website.

  1. Delivery

4.1. On occasions when customers cannot pick up their order in person, a delivery service is available. We send orders via Royal Mail Special Delivery Guaranteed (Next Day Service) and FedEx Priority Service, both tracked and signed for, for proof of delivery. Please be aware you may be required to send proof of identity before shipment and will be required to sign for your delivery. It is therefore important that you are available to receive the delivery in person or should specify an alternative arrangement. Please contact us on sales@flawlessfinejewelry.com to discuss delivery services in more detail.

4.1.1. Deliveries are fully insured against losses, damages and theft in transit.

4.1.2. Although we make every attempt to deliver goods within the estimated timeframe, there is a possibility unforeseen circumstances may delay delivery. Flawless Fine Jewellery do not warrant or guarantee the delivery date and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of a delayed delivery.

4.1.3. Upon receiving your delivery, you become the sole owner of the item, and the item is held at your own risk. We are not liable for loss, damage or destruction once received by you. See our Insurance advice outlined in our Lifetime Manufacturer’s Warranty.

4.1.4. The packaging we use for deliveries is discreet, and we do not write phrases such as ‘Flawless Fine Jewellery’ or ‘jewellers’, for security and discretion purposes. We ask that, in the event of returning an order by post, you do not write phrases on the packaging that could indicate the value of the contents. Instead, the package should be addressed to your point of contact (not ‘Flawless Fine Jewellery’), followed by our store address. You can find out more information in our Returns Policy section.

  1. Data Protection and Information Supplied by You

In the course of its business, Flawless Fine Jewellery needs to gather and use certain information about individuals. This will include clients, suppliers and other business contacts, and employees and prospective employees, as well as other people that we have a relationship with, may need to contact, or with whom we need to deal.

Our Privacy Policy describes how this personal data is collected, processed, transferred, handled and stored in order to meet the requirements of data protection law, in particular the General Data Protection Regulation (GDPR). We recognise that, not only must we comply with the principles of fair processing of personal data, we must also be able to demonstrate that we have done so. The procedures and principles set out below must be followed at all times by the Firm, its employees and all those within its scope as set out below.

  1. Contacting Flawless Fine Jewellery

Should you wish to discuss any topics within these terms and conditions, or have any other queries regarding Flawless Fine Jewellery, please email sales@flawlessfinejewelry.com or call us at 020 3417 6320

Privacy Policy

About Flawless Fine Jewellery’s Privacy Policy

We take privacy very seriously at Flawless Fine Jewellery – we would never want to spam our clients or ruin any surprises. We therefore are committed to protecting the private information you supply us with. In cooperation with our Terms & Conditions, this Privacy Policy informs you what happens to your information, why we collect it, how we use it and how we store it.

Collection of personal information

In the course of its business, Flawless Fine Jewellery Ltd (FFJ) needs to gather and use certain information about individuals. This will include clients, suppliers and other business contacts, and employees and prospective employees, as well as other people that we have a relationship with, may need to contact, or with whom we need to deal.

This policy describes how this personal data is collected, processed, transferred, handled and stored in order to meet the requirements of data protection law, in particular the General Data Protection Regulation (GDPR). We recognise that, not only must we comply with the principles of fair processing of personal data, we must also be able to demonstrate that we have done so. The procedures and principles set out below must be followed at all times by the Firm, its employees and all those within its scope as set out below.

Why this policy exists

This Policy provides help and guidance to our staff and managers in:

a. complying with data protection law and following good practice

b. protecting the rights of staff, clients, and business contacts

c. being open about how we use personal data and how we store it

d. protecting FFJ against the risks of both inadvertent and intentional data breaches


Scope of the policy

The Policy applies to all employees and contractors who are provided with access to any of our files and/or computer systems. Collectively these individuals are hereafter referred to as ‘users’. All users have responsibility for complying with the terms of this Policy.

Data protection law – GDPR

The GDPR regulates how organisations must collect, handle and store personal data. Personal data is any information relating to an identified or identifiable living individual. It is information which enables that person to be identified, directly or indirectly, and may include their name, address, telephone number(s), email address(es), age, location data, or online and biometric identifiers.

What does the law say? 

The GDPR contains a number of key principles which apply to the collection and processing of personal data and which underpin everything that follows. See the key principles below.

Lawfulness, fairness and transparency

Personal data shall be processed lawfully, fairly and in a transparent manner in relation to the data subject

Purpose limitation

Personal data shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes

Data minimisation

Personal data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed

Accuracy

Personal data shall be accurate and, where necessary, kept up to date

Storage limitation

Personal data shall be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed

Integrity and confidentiality

Personal data shall be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures

Accountability

The controller shall be responsible for, and be able to demonstrate compliance with the GDPR

 

Key responsibilities

The Directors are ultimately collectively responsible for ensuring that FFJ meets its legal obligations and that this Policy is followed

The Data Protection Officer is responsible for:

a. keeping the Senior Leadership Team updated about data protection responsibilities, risks and issues

b. reviewing all data protection procedures and related policies, in line with an agreed schedule

c. arranging relevant data protection training

d. handling data protection queries from staff and contractors

e. dealing with requests from anyone whose data we hold for access to that data

f. checking and approving any contracts or agreements with third parties that may handle our personal data

g. checking and approving any contracts or agreements with third parties whose personal data we may handle

h. ensuring that policies on processing, retention, storage and deletion of data are adhered to and relevant documentation is maintained to evidence compliance

The IT Manager is responsible for:

a. ensuring that all systems, services and equipment used for storing data meet acceptable security standards

b. performing regular checks to ensure that security hardware and software is functioning properly

c. evaluating any third-party services FFJ is considering using to store or process data. For example, cloud computing service

 

The Marketing Director is responsible for:

a. approving any data protection statements attached to communications such as emails and letters

b. where necessary working with other staff to ensure marketing, initiatives are compliant with data protection principles

c. ensuring that records of consents and withdrawal of consents to marketing are maintained.

 

Lawful, fair and transparent data processing

We are responsible for ensuring that any personal data we hold is processed in accordance with the principles laid out above. We are permitted to process data where one of the following legal bases applies:

a. the data subject has given their consent.

b. the processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering a contract with them

c. the processing is necessary for compliance with a legal obligation to which the data controller is subject.

d. the processing is necessary to protect the vital interests of the data subject or another natural person. An example of this might be where we pass on information to the next of kin of an employee who is gravely ill

Other personal data

FFJ will adhere to the following principles:

a. FFJ collects and processes the personal data set out in H01-H05 below, this includes:

    • -personal data obtained directly from customers
    • -personal data obtained from staff
    • -personal data obtained from suppliers

b. FFJ only collects processes and holds personal data for the specific purposes set out in H01-H05 below,

c. We keep data subjects informed of the purpose for which we process their personal data

d. Where personal data will be disclosed to third parties, we will only do so where we are legally required to do so, eg to HMRC or to money laundering authorities.  We do not share data with third party organisations for marketing purposes

e. We will only collect and process personal data for and to the extent necessary for those specified purpose(s)

In respect of personal data that we collect and process, we will

  • -keep it accurate and up to date
  • -grant the data subject the right to rectify any inaccurate data in accordance with their right to do so
  • -regularly check the data and ensure that all reasonable steps are taken to promptly rectify or delete any mistakes or inaccuracies as appropriate
  • -not keep personal data any longer than is necessary bearing in mind the purpose(s) for which it was collected
  • -take all reasonable steps to delete or dispose any data which is no longer required promptly
  • -take measures to ensure the security of the data in line with the measures set out below


Accountability and record keeping

FFJ will keep electronic internal records of all personal data collection, holding and processing, and this will incorporate the following:

  • -name and details of employees, customers and suppliers
  • -the purposes for which FFJ collects, holds and processes personal data
  • -details of the categories of personal data collected, held by FFJ and the categories of data subject to which the data relates
  • -details of the retention policy
  • -detailed descriptions of all technical and organisational measures taken by FFJ to ensure the security of personal data.

Privacy by design – data impact assessments

Part of our duty is to ensure that in the planning of new processes or procedures which involve the use of personal data, we consider the impact of the changes and ensure that we have fully considered and complied with our obligations under the GDPR. We will always ensure that all such changes are designed and implemented in accordance with the Regulation, and that the DPO is consulted and their recommendations are taken into account in the planning and introduction of such changes.

In any situation where new technologies are being deployed and the processing of the personal data is likely to result in a high risk to the data subjects’ rights and freedoms under the Regulation, we will carry out a Data Impact Assessment, overseen by the DPO. This will deal with:

  • -the type(s) of personal data that will be collected, held and processed
  • -the purpose for which it is to be used
  • -the Firm’s objectives in processing this data and making this innovation
  • -how the personal data is to be used
  • -internal and external parties to be consulted
  • -why we need the data and how the collection of the data is proportionate to our need for it
  • -what risks there are for data subjects
  • -what risks the Firm runs, and
  • -what measures we are proposing to minimise and protect against the risks.


Providing information to data subjects

We are required to ensure that, when we collect and process personal data, the data subject is aware of the purposes for which this is being done, and what is happening to the data. We therefore will ensure that the following principles are followed:

a. Where we collect personal data directly from the data subject, we will inform them of the purpose for which it is being collected if requested

b. All data subjects will be provided with the following information:

    • -details of FFJ including the name of the DPO
    • -why the data is being collected and processed, and the legal basis for this
    • -details of data retention if requested
    • -details of the data subject’s rights
      • -under GDPR
      • -to withdraw consent to processing at any time
      • -to complain to the Information Commissioner’s Office (ICO)
    • c. details of any legal or contractual requirement which means that FFJ needs to collect this information and process it
    • d. details of any automated decision making or profiling that will take place using personal data, how the decisions will be made and their consequences

 

Data subject access

‘Subject Access Requests’ (SARs), can be made by data subjects where an organisation holds personal data about them. This can be done at any time, and the requests are made in order for the data subject to find out what data is being held, and what is being done with it

  • -such requests need to be made by the data subject in writing
  • -they should be addressed to the DPO, who will deal with the request
  • -FFJ will usually respond to them within one month, but we may need to extend it for a period of up to a further two months if it is a complex request or there are multiple requests. In that situation, the data subject(s) will be informed.
  • -FFJ will not charge the data subject any fee for responding to the SAR, unless the subject is asking for multiple copies of data already supplied or unless the request is manifestly unfounded or excessive.


Rectification of personal data

Where a data subject informs us that data we are holding about them is inaccurate or incomplete and requests that it is corrected, we will rectify the information and inform the data subject that we have done so, within one month of the request. Again, in complex cases, we may extend that period by up to two months.

Where the incorrect data is held by third parties to whom it has been disclosed, we will ensure that they are informed and that the data that they hold is rectified.

Erasure of personal data

Data subjects have a right to require the Firm to erase personal data held about them when:

  • -the Firm no longer needs the data it is holding for the purposes for which it was originally collected
  • -the data subject wishes to withdraw their consent to the Firm holding and processing the data
  • -the data subject objects to the Firm holding and processing the data, and there is no overriding legitimate interest which allows us to continue to do so
  • -the personal data has been processed unlawfully
  • -the personal data needs to be erased in order for the Firm to comply with a particular legal obligation.

Where we are obliged to do so, we will erase the information and inform the data subject that we have done so, within one month of the request. Again, in complex cases, we may extend that period by up to two months, and again where the data is held by third parties to whom it has been disclosed, we will ensure that they are informed and that the data that they hold is erased.

Restriction of personal data processing

Data Subjects have a right to request that the Firm ceases to process any personal data that we are holding about them. If that takes place, we will only retain whatever personal data we need to ensure that no further processing takes place

Objections to personal data processing

Data subjects have a right to object to us processing their personal data based on our legitimate interests or for direct marketing purposes. Where the data subject notifies us of their objection, we will cease such processing immediately unless our legitimate interests override those of the data subject, or unless we need to continue to process the data in conducting a legal claim. Where the data subject is objecting to direct marketing, we will cease to use the data for this purpose immediately.

Personal data, collected, held and processed

H01

Type of Data: Personal details of employees, such as names, addresses, contact details, age, sex etc
Purpose: The administration of employment contracts

H02

Type of Data: Personal details of clients, such as names addresses, contact details
Purpose: To communicate in relation to their purchase of our goods i.e. specific product queries and collection dates. To market our services to clients, in accordance with the GDPR

H03

Type of Data: Education and Training details of our prospective employees, employees and contractors
Purpose: Collected in the course of recruitment with a view to selection, and maintained to track their career progression

H04

Type of Data: Financial Details of employees and contractors ie matters related to income and payroll, tax details, expenses claimed, pensions
Purpose: Collected and maintained in order to ensure timely and accurate payment of staff, and proper accounting for tax purposes

H05

Type of Data: Personal details of suppliers such as names addresses, contact details
Purpose: To communicate in relation to our purchase of their goods or services

 

Data Storage and General Security

  • -all electronic copies of personal data are stored securely using privilege levels and passwords
  • -regular password changes will be enforced and the number of logins will be restricted
  • -passwords are never be written down or shared between any employees, agents, contractors or other persons working on behalf of FFJ, no matter what their level of seniority.
  • -computer equipment belonging to FFJ will be sited in a secure location within the office and in a position where they cannot be viewed by members of the public
  • -computer terminals must not be left unattended, and should be logged off at the end of the session
  • -personal data is backed up daily and is stored offsite and where appropriate is encrypted
  • -all software is kept up to date
  • -no software is installed on the FFJ system without the prior approval of the Managing Director
  • -personal data should not be stored on any mobile device such as laptops, tablets and smartphones without the approval of the DPO and, where it is held, only in accordance with his or her instructions and limitations
  • -personal data must never be transferred on to an employee’s personal device and we will never transfer such data onto a device owned by a contractor or agent unless they have agreed to comply fully with the letter and spirit of this Policy and with the GDPR
  • -computer print outs containing personal information should be destroyed without delay
  • -where personal data is to be erased, or otherwise disposed of, this will be done in accordance with the Data Retention Policy.

 

Access to personal data

In relation to accessing personal data:

  • -employees must never access data either on a computer or in paper form, without having authority to do so
  • -personal data must not be shared informally and if an employee, agent, contractor, or any other third party wants access to the data, it must be formally requested from the DPO
  • -personal data must be handled with care, and should not be left unattended or in view of unauthorised employees, contractors or agents whether on paper or on a screen
  • -where personal data held by FFJ is being used for internal marketing purposes, it is the responsibility of the sales staff to ensure that appropriate consents are obtained.

Organisational measures

The Firm will take the following steps in relation to the collection, holding and processing of personal data:

  • a. all employees, contractors or other parties working on our behalf will be made fully aware of their individual responsibilities, and the responsibilities of the Firm, in relation to data privacy and the GDPR and they will be provided with a copy of this Policy
  • b. in respect of these individuals and of personal data held by FFJ
    • -only those persons who need access to particular personal data in order to complete their assigned duties will be granted such access
    • -all persons will be appropriately trained and supervised in handling personal data
    • -all persons will be encouraged to exercise caution in discussing work related matters within the workplace
  • c. our methods of collecting, holding and processing data will be regularly evaluated and reviewed and the personal data held by FFJ will be reviewed periodically, as set out in our Data Retention Policy
  • d. we will keep the performance of our contractors under review and, not only will we ensure that they are required to handle personal data in accordance with the GDPR and our Policy, but we will also ensure that they are held to the same standards as our own employees both contractually and in practice
  • e. where any contractor fails in their obligations under this Policy, we will ensure that they are required to indemnify us for costs, losses, damages or claims which may arise as a result.

 

Data breach notification

All personal data breaches must be reported immediately to the DPO.

If such a breach occurs, and it is likely to result in a risk to the rights and freedoms of data subjects eg financial loss, breach of confidentiality, reputational damage, the DPO is required to ensure that the ICO is informed without delay and, in any event, within 72 hours of the breach.

Where the breach is likely to result in a high risk to the rights and freedoms of data subjects, the DPO also needs to ensure that the data subjects affected by the breach are informed directly and without undue delay. The following information must be provided:

a. the categories and approximate numbers of data subjects affected

b. the categories and approximate numbers of personal data records concerned

c. the name and contact details of the Firm’s DPO

d. the likely consequences of the breach

e. details of the measures taken, or proposed, to deal with the consequences of the breach.

Returns Policy

 Flawless Fine Jewellery’s Returns and Cancellation Policy

At Flawless Fine Jewellery, we’re confident in the abilities of our designers, gemologists and master jewellers to produce stunning jewellery. However, in the unlikely event you are unhappy with your purchase the following returns policy applies:

a. Products must be returned within 30 days

b. Products must be unworn, undamaged, and in sellable condition.

c. For hygiene reasons, earrings (and other pierced jewellery) cannot be returned

d. Your item must be returned with all supporting paperwork it came with, including any GIA certificates or gemstone grading reports

e. The jewellery must not be missing any of its original diamonds or gemstones

f. The jewellery must not have been adjusted by any other jeweller or anyone else

g. Bespoke commissions, personalised items or engraved items are excluded from our returns policy, unless faulty

h. If your purchase meets the above criteria a refund will be issued within 28 days of return.

 

If you have lost your GIA certificate, this can be replaced, however you must inform your Flawless Fine Jewellery point of contact before returning, who will advise what to do. The process to replace a certificate is lengthy and expensive, therefore we reserve the right to deduct a £350 fee per certificate to cover the costs if your jewellery is returned.

Items found to be damaged or defective prior to you receiving your item (and through no fault of your own) can be repaired or replaced, or you will be fully refunded.

If you are unsure whether your jewellery can be returned, please ask your Flawless Fine Jewellery point of contact, or email sales@flawlessfinejewelry.com

Bespoke purchases

As stated above bespoke commissions, personalised or engraved items are excluded from our returns policy, unless faulty. However, we will be happy to offer an exchange within 30 days of purchase. An exchange may incur re-stocking charges to cover the production costs incurred and are at the discretion of the store manager. If you chose to cancel your purchase during the production stage, you may incur costs if production has started.

Preparing your return

Returns can be made in person, or via delivery. To return an item in person, please book an appointment. For returns via delivery, we ask you follow these important steps to return your Flawless Fine Jewellery purchase.

a. Email us on sales@flawlessfinejewelry.com, call us on 020 3417 6320, or contact your consultant directly to discuss your return. You must do this before returning your item.

b. When confirmed with your Flawless Fine Jewellery point of contact, you should package your item with original packaging. This must include your GIA/diamond grading certificate.

c. You should avoid writing anything on the package or within the address that alludes to the value of the package contents, including ‘Flawless Fine Jewellery’, ‘jewellers’ or ‘diamonds’. Instead address the package as following: ‘“name of your consultant”, 109 Hatton Garden, London, EC1N 8LY’

d. We ask you return items within the UK via Royal Mail Special Delivery Guaranteed, making sure the package is tracked and insured. You should also obtain proof of posting. For orders returned from outside the UK, you should choose a reputable courier of your choice, ensuring the package is tracked, and obtain proof of dispatch.

Flawless Fine Jewellery reserves the right to reject a return if the above steps are not carefully followed, and is therefore not liable to repair, replace or refund the item. Any replaced or newly set ring is non-returnable and non-exchangeable.

Please make sure your jewellery fits the above criteria before returning, or check with your point of contact at Flawless Fine Jewellery. You can also email sales@flawlessfinejewelry.com with questions.

Lifetime Manufacturer’s Warranty

Flawless Fine Jewellery’s Lifetime Manufacturer’s Warranty

Should you have any concerns about your jewellery, we advise you to bring the piece in store or return to us via post for inspection by our production team. You should arrange an appointment to do so by emailing sales@flawlessfinejewelry.com or calling us on 020 3417 6320. If your item is deemed to have a manufacturing defect, we will repair or replace the item accordingly.

If damage is not deemed to be a manufacturing fault, we will advise you on our repairs services.

You should be aware when buying diamond or gemstone jewellery that the naturally occurring stones can contain inclusions, irregularities in colour, size and shape and other individual characteristics. Our gemologists will discuss this with you during your consultation in more detail, and will usually alert you to such characteristics. We pride ourselves on our transparency, and our certified gemologists will always inform you of the exact characteristics and quality of the diamond you are purchasing, in accordance with its GIA certificate. Such characteristics will not be deemed a defect.

As purveyors of handcrafted jewellery, each item may have minor inconsistencies and irregularities to another. Variation in craftsmanship is not deemed a defect.

Jewellery will be subject to wear due to normal, day-to-day activities and trauma. We do not provide a warranty to repair, replace or refund in the event of normal wear or loss of stones. If your stone appears to be loose, please bring your jewellery in for inspection.

Our warranty does not cover theft or loss, and we therefore advise you select an appropriate insurance plan to cover your item.

Conditions of the Manufacturer’s Warranty

As well as the aforementioned conditions, please be aware of the following conditions.

a. Flawless Fine Jewellery’s Manufacturer’s Warranty is only available to the owner of the item, and for Flawless Fine Jewellery-made items

b. Any alterations made by jewellers other than Flawless Fine Jewellery will void your warranty

c. You must have your jewellery serviced by Flawless Fine Jewellery no less than once every two years. Frequent inspections will likely prevent serious problems occurring in the future

d. We recommend you arrange an inspection following any trauma to the jewellery, as soon as possible. The necessary repair may not be covered by the warranty, but we will advise on the best course of action

e. Our aftercare includes free deep cleaning and full checkover services for your item. We recommend you do this when possible to prevent problems

f. Defects that occur when the item is in your care are not covered. Please note that discolouration can occur when exposed to certain chemicals, prongs can get caught and bent out of shape and stones can fall out when prongs are loosened, among other day-to-day issues. You should make yourself aware of how to best care for your jewellery, or contact us on sales@flawlessfinejewelry.com for advice

 

Complimentary Cleaning and Inspection Services for Diamond Rings

We recommend having your ring cleaned and inspected every year or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge to all UK based Flawless Fine Jewellery customers on their Flawless Fine Jewellery- jewellery. The customer only pays for shipping, and Flawless Fine Jewellery pays for return shipping. Repairs to your ring mounting can also be done at this time. Alternatively, customers can bring their jewellery in store – email sales@flawlessfinejewelry.com or book an appointment to arrange a time slot that suits you.

Cookies Policy

Flawless Fine Jewellery’s Cookies Policy

Flawless Fine Jewellery uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features and to tailor messages and display ads to your interests (on our site, and others). They also help us understand how our site is being used.. The following personal information may be stored and used by us and third parties: IP address, browser, device type, your browsing habits such as how long you stay on a particular webpage, your selections and preferences on the website.

What Are Cookies?

Cookies are small, basic text files, that are downloaded by your computer, mobile or internet browsing device upon visiting a website. Upon returning to a website these cookies can send information that identify the user has used the site before. This is how cookies are used for marketing purposes and to improve a person’s browsing experience. Some cookies are also essential for a website to function correctly.

What Do We Use Cookies For?

Necessary – A number of cookies are strictly necessary and allow for the website to function correctly. These do not handle personal data.

Performance – These are usually anonymous and allow website issues to be identified. Once identified, problems can be rectified to improve your browsing experience.

Marketing – Marketing cookies handle data unique to you (but not personally identifiable). This includes your browsing habits of our site and helps us to make our online adverts relevant to you.

Functionality and Profile Cookies – This includes the information you submit when booking a consultation via our online form and interacting with website content such as watching videos. These cookies do not track your browsing activity elsewhere.

QUESTIONS ABOUT FLAWLESS FINE JEWELLERY

1. When did FLAWLESS FINE JEWELLERY begin selling diamonds?

We have been in Diamond trading and Jewellery manufacturing business since 2011.

2. Do we design and create our own jewellery?

From choosing the precious stone to CAD designing our mounts, we design our own jewellery, manufacturing them all in Hatton Gardens, London on the bases of trends and popularity.

3. Do we have a physical store I can visit?

Yes indeed! We also happily accept appointments for viewing and purchasing in our showroom situated in London, in the middle of Hatton Gardens. If you have specific items you would like to view, we always recommend making an appointment in advance so we can ensure we have your desired items available and ready to view.

4. How are our prices so competitive?

Aside from being jewellery designers, we are proud and honoured to be direct partners of large and established manufacturers and suppliers that supply to many retailers in the UK and around the world. Providing best competitive prices for the diamond jewellery. We ensure that we offer our customers the best possible prices.

5. When did FLAWLESS FINE JEWELLERY begin selling diamonds?

We have been in Diamond trading and Jewellery manufacturing business since 2011, flawlessfinejewelry.com was incorporated in the UK in 2017.

QUESTIONS ABOUT PRODUCTS

1. Are all our Diamonds natural?

Yes- all of our diamonds are 100% natural diamonds.

2. Do we also sell Lab-Grown Diamonds?

Yes- we have a large selection of Lab-Grown Diamonds.

3. Is your jewellery gold plated or solid gold?

No, we do not sell any plated jewellery. All our jewellery is casted in solid 9k gold, 18k gold, or platinum. With the exception of two tone rings and girdling which consist of mixing and rhodamine.

4. Should I purchase gold or platinum?

This is a question we deal with on a daily basis; ultimately the choice is yours. Visit our education page and see the ‘Metal’ section for more detailed information.

5. What should I do if the ring I ordered is not the right finger size?

We recommend you check for the correct finger size before placing an order, but don’t worry if you order the wrong size- just send/bring the ring back to us and we will size it with the correct finger size one time with a polish for free. We do not recommend having the merchandise resized elsewhere, as they can damage the ring and doing so will void all warranties.

QUESTIONS ABOUT MAKING A PURCHASE

1. What payment methods do you accept?

We accept Visa, MasterCard, Maestro, American Express, Checks (call to request), Money Order (call to request), and Bank Transfers (call to request).

2. Can I place an order over the phone?

Yes. Please ensure you have the Product ID for the item you’re interested in and all the required specifications when placing a phone order by calling 020 3417 6320 .

3. Can I pay a deposit and reserve an item?

Yes, please contact our office at 020 3417 6320 and speak with a customer service representative for more detailed information on our policy.

4. Can I pay with two different credit cards?

Yes, please contact our office at 020 3417 6320 and speak with a customer service representative for more detailed information on our policy.

5. Are your prices online the same in-store?

Yes. Where the item is like for like, and has the same diamond specifications, the prices will be the same.

6. Are all the designs online available to view in-store?

No, we attempt to stock as much of our catalog as possible. However it is not possible for us to stock every item in all its variations. To avoid disappointment, we recommend booking an appointment before visiting our showroom.

7. How often do your prices change?

This varies; our prices are updated periodically according to fluctuations in the precious metals and diamond market.

QUESTIONS ABOUT SHIPPING

1. How long would my order take to receive?

We have wide range of jewellery for ready to ship and some of our jewellery is made to order and may require several days of production time. Please note that the estimated ship date is listed on the item detail page. Please consider production time when you are purchasing gifts that are time sensitive.

2. Will you inform me when my order is shipped?

Yes, we will notify you via email with the shipping & tracking details. The email will be sent to the email address you provide when placing the order.

3. Will my order be insured during delivery?

Yes, all our shipments are fully insured while in transit to you.

4. What if I need my order by a specific date?

If you need to receive your order by a specific date, please contact our office at 020 3417 6320 and speak with a customer service representative.

5. Can I have my order shipped on a specific date?

Yes, please contact our office at 020 3417 6320 and speak with a customer service representative.

6. Can I pickup my order in-store?

Yes, however this must be scheduled ahead of time. You will not be able to collect an order from us by visiting the store without prior arrangement.

7. Can I change my delivery address?

No, due to our fraud detection system we ask all our customers to have orders shipped to their billing address. If you are unable to receive an order at your billing address please contact our office at 020 3417 6320 and speak with a customer service representative.

8. Do you ship internationally?

Yes, we ship internationally via UPS Worldwide Express and FedEx International Priority, Royal mail International.

CONTACT US
221, Mount Olimpus, Rheasilvia, Mars,
Solar System, Milky Way Galaxy
+1 (999) 999-99-99
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